Call center and customer relations
Here we present our references and experiences with customers in the Call Center and Customer Relations sector.
What is a call center?
A company whose business is providing customer assistance is known as a call center.
It can be any product, service or sector of activity.
A cell phone provider’s call and customer relations center can answer questions about phone operation or billing, for example; an airline’s call center will provide reservations and other services.
A call center is a central facility that receives, processes and routes calls, faxes and e-mails to a company’s employees.
It is a central element of a customer relationship management system. Call centers are used by many companies in virtually every industry and sector.
The distinction between contact centers and call centers is vague, as the term“call center” is frequently applied to both.
Communications agency for call centers and customer relations
Ds Overseas is an agency specializing in call center project management. Our agency has handled the following operations:
- offset printing of administrative and commercial documents: business cards, brochures, leaflets, letterheads, notepads, document holders, etc.
- small-format and large-format digital printing: blind wall, tray cladding, office cladding, etc.
- portable structures: Roll-up, L-Banner, pop-up image wall
- signs: large format signs, flag signs, office signage
- corporate giftware
- Event organization
- Offline media management and campaigns
- Digital marketing campaign management
- Web technology and website design and development
- Natural website referencing
Our agency has over 18 years’ experience in this field, working with industry pioneers such as PhoneControl, Expert Call Center, Outsourcing Call Center, …
Commercial offer design
Phonecontrol commercial offer design We took charge of customizing the commercial offer for Phonecntrol. The customization involved the following sections: The cover letter internal pages with […]
Phonecontrol Morocco Media insertion
Phonecontrol Morocco insertion For the launch and opening of PhoneControl Group’s new Moroccan subsidiary, we produced an advert for the event. This insertion was used in […]
Phonecontrol business card
Phonecontrol business card We designed and printed business cards for our customer Phonecontrol. These concerned 06 PHC staff between France and the group’s new Moroccan subsidiary. […]
PhoneControl Business Card
PhoneControl Business Card We designed and printed business cards for our customer PhoneControl. The business card format is 8.5 x 5.5 cm, printed on 250g ivory […]
Phonecontrol emailing design
Phonecontrol email design Phonecontrol emailing design, a mission successfully taken on by our agency! Our agency designed an emailing for our customer Phonecontrol, concerning the new […]
Phonecontrol notepad printing
Phonecontrol notepad printing Our agency has taken on the task of designing and printing the Phonecontrol Notepad. Our agency handled the following operation: – The reprinting […]
Phonecontrol display
Phonecontrol display We designed a poster for our customer Phonecontrol. The poster had a dimension of 1.2 x 1.6 and was to be used as a […]
Expert call center brochure
Expert call center brochure On behalf of our client Expert Call Center, we designed, produced and installed an external identification sign for the company. The plate […]
Expertcallcenter poster
Expertcallcenter poster We designed and printed posters for our customer “Expert Call Center ” The poster was used to decorate our client’s office in Paris. […]
Expert Call Center brand
Expert Call Center brand We designed, manufactured and installed a new sign for our customer Expert Call Center. The sign was 4.6 m x 1.2 m […]
MEDiT invitation – PhoneControl
MEDiT invitation – PhoneControl We designed an email invitation for our client PhoneControl to mark its participation in MEDiT Alger 2013. E-mailing is an important part […]
Call Force logo design
Call Force logo design We set up the logo design for a new Call Center in Tunisia called “CALL FORCE”. As the customer was part of […]
